FRONT DESK / HMO BILLING OFFICER AT SOLID ROCK HOSPITAL | FRONT DESK / HMO BILLING JOBS IN LAGOS

About Company:

Solid Rock Hospital (Medical and Dental clinic) is a privately owned and an ultra-modern Hospital with 26 beds located at No. 6 Akinsanya Street Ojodu Lagos. The Hospital was founded on June 21, 1992. It is fully registered with the Corporate Affairs Commission with Registration number: RC. 219842.

Job Description:

We are seeking a highly organized and compassionate Front Desk / HMO Billing Officer to anchor our patient services in Ojodu Berger. In a high-pressure clinical environment, success is defined by "Operational Empathy", the ability to provide a warm, organized welcome to patients while simultaneously managing the technical complexities of HMO/NHIS approvals and medical records. This role is designed for a "Revenue Gatekeeper", a professional with at least 2 years of Post-NYSC experience who can blend "Emotional Intelligence" with the precision required to manage invoicing and medical record systems.

Your mission is to ensure "Zero-Friction Patient Flow and Accurate Billing Cycles." You will be the primary engine of our reception: responsible for patient registration, insurance liaison, and revenue collection. If you possess "Resilient Communication," an outstanding knowledge of the HMO/NHIS landscape, and the ability to manage emotionally charged situations with grace, we want you to drive our operational excellence.

Requirements:

1. Patient Access & Experience Management

• Concierge Governance: Greet patients upon arrival, manage the reception traffic flow, and handle inbound inquiries via phone and email with professional poise.

• Digital Registration: Onboard new patients onto the medical record system, ensuring all data is captured accurately for clinical and billing purposes.

• Records Stewardship: Maintain a meticulous filing and retrieval system for patient records, ensuring data privacy and immediate accessibility for medical staff.

2. HMO Liaison & Revenue Assurance

• Insurance Diplomacy: Act as the primary liaison between the hospital and HMO/NHIS providers, securing necessary approvals and authorizations for patient treatments.

• Fiscal Integrity: Manage the invoicing and receipting process, ensuring all payments are processed accurately and financial records are reconciled daily.

• Scheme Mastery: Apply an in-depth knowledge of various HMO/NHIS coverage limits and protocols to advise patients and minimize billing disputes.

3. Operational Resilience & Synergy

• Conflict Resolution: Utilize initiative and empathy to manage pressured or emotionally charged situations, ensuring a calm environment for patients and staff.

• Collaborative Support: Work closely with the clinical team to facilitate smooth handovers and ensure patient information is synchronized across departments.

• Task Versatility: Adapt to various administrative tasks as assigned by management to support the overall efficiency of the hospital.

Qualifications and Skills:

Professional Profile

• Education: B.Sc. in any Social Science or Science discipline.

• Experience: Minimum of 2 years Post-NYSC experience in a similar front-office or billing role.

• Location Edge: Must reside within Ojodu, Ogba, Isheri, or areas in close proximity to the hospital.

Core Competencies

• Technical Savvy: Excellent computer skills and proficiency in using medical record software.

• Interpersonal Grit: Exceptional people skills with a caring and compassionate nature.

• Organizational Mastery: The ability to multi-task in a fast-paced environment while maintaining high attention to detail.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: takpa.t@solidrockhospital.com using the Job Position as the subject of the email.