FRONT DESK / CUSTOMER CARE OFFICER AT XSTHEEY FASHIONZ | FRONT DESK JOBS IN ABUJA

About Company:

Xstheey Fashionz is an Abuja-based fashion brand dedicated to creating timeless luxury pieces for modern brides and stylish women. Specializing in wedding gowns, traditional designs, and elegant reception outfits, the brand blends refined craftsmanship with standout detail.

Job Description:

We are seeking a high-velocity and professionally elite Front Desk / Customer Care Officer to anchor the front-line engine of our Abuja operations. In the specialized landscape of administrative excellence, success is defined by "Reception Sovereignty", the ability to harmonize high-volume visitor traffic with the clinical precision required for Call Routing, Inquiry Resolution, and Brand Representation. This role is designed for a "Relational Architect" who can blend "Professional Grit" (managing the physical lobby and digital switchboard) with the "Agility" required to provide high-fidelity customer support.

Requirements:

1. Engagement Orchestration & Front-Office Governance

• Inquiry Sovereignty: Act as the first point of contact for all visitors and callers with millimetric focus, acting as the primary "Source of Professional Guidance."

• Lobby Architecture: Manage the physical reception environment to ensure it is elite and welcoming, providing the "Structural Foundation" for a superior first impression.

• Documentation Stewardship: Maintain accurate visitor logs and call records, ensuring the "Source of Administrative Data" is uncompromised and audit-ready.

2. Tactical Resilience & Experience Logic

• Resolution Sovereignty: Address and resolve customer complaints or enquiries promptly, acting as the primary "Source of Conflict Mitigation."

• Communication Architecture: Manage the corporate switchboard and email inquiries, providing the "Relational Foundation" for seamless internal and external connectivity.

• Hospitality Stewardship: Coordinate visitor hospitality and meeting room readiness, maintaining the "Source of Operational Comfort."

3. Operational Integrity & Performance Power

• Administrative Sovereignty: Support basic office management tasks and mail distribution, acting as the primary "Source of Workflow Support."

• Image Architecture: Adhere strictly to professional business attire and grooming standards, providing the "Visual Foundation" for corporate authority.

• Velocity Logic: Utilize time management tools and ergonomic efficiency to handle peak-hour traffic, maximizing the "Source of Front-Desk Throughput."

Qualifications and Skills:

Professional Profile

• Education: Candidates should possess a relevant qualification (Business Admin, Mass Comm, or related).

• Skills: Proficiency in Microsoft Office and digital multi-line phone systems.

• Aesthetics: High standard of professional appearance and business attire.

• Location: Must be based in or willing to relocate to Abuja.

Core Competencies

• Interpersonal Grit: Exceptional verbal communication and active listening skills.

• Operational Sovereignty: Strong organization and multi-tasking abilities.

• Service Power: A patient, empathetic, and problem-solving approach to customer care.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: xstheeyfashionz@gmail.com using the Job Position as the subject of the mail.