CUSTOMER RETENTION & TELESALES SPECIALIST AT VIVAFEMINI LIMITED | REMOTE JOBS IN NIGERIA

About Company:

VivaFemini is a FemTech startup building an integrated ecosystem of digital care, lifecycle tracking, and verified health networks to empower African women to take confident control of their health.

Job Description:

• You are the voice of VivaFemini and a key driver of our growth. Your goal is two-fold: Convert and Retain.
• You will manage the entire user journey—from onboarding fresh waitlist leads to managing high-value clinical clients.
• This isn't a passive "support" role; this is a proactive, high-impact sales and retention position where you are responsible for the lifetime value (LTV) of our users.

Key Responsibilities

• Full-Cycle Conversion: Proactively reach out to waitlist leads, app sign-ups, and inquiries to convert them into paying subscribers and telehealth patients.
• Client Relationship Management: Act as the primary point of contact for existing clients, ensuring they are engaged with their tracking, clinical appointments, and marketplace benefits.
• Churn Prevention & Win-Back: Identify "at-risk" users who have slowed down their engagement and execute aggressive win-back strategies to keep them in the ecosystem.
• Upselling & Cross-selling: Guide existing clients toward specialized modules (e.g., moving a general tracker to a PMOS or Maternity plan) and marketplace products based on their health needs.
• Proactive Engagement: Conduct regular wellness "check-ins" with premium clients to ensure they are achieving their health goals through the VivaFemini platform.
• Performance Reporting: Maintain meticulous records of lead status, conversion rates, and retention numbers using Zoho CRM, HubSpot, or ClickUp.

Requirements:

• 2+ years in Outbound Telesales, Inside Sales, or Account Management
• Proven experience in a high-growth startup, FinTech, or HealthTech environment.
• Retention Specialist: You understand that keeping a client is as important as finding a new one; you have experience in reducing churn and increasing LTV.
• High-Trust Communicator: You can discuss sensitive clinical topics (fertility, hormonal health, surgery) with empathy, professionalism, and absolute discretion.
• Target-Driven: you are motivated by numbers and have a proven track record of hitting sales or retention quotas.
• Tech-Fluent: Skilled in managing lead pipelines and CRM workflows without manual supervision.

Important
Please only apply for this role if:

• You are a closer who is comfortable making outbound calls to both leads and existing clients daily.
• You have startup experience and understand how to be resourceful and "hustle" in a lean environment.
• You have metrics to prove your success (e.g., "Increased retention by 20%" or "Converted 15% of leads consistently").
• You are passionate about women's health and can represent a clinical brand with excellence.

Compensation
Competitive Base + Performance Commission (linked to conversion and retention KPIs).

Salary

Application Closing Date: Not specified

Application Instructions:

Candidates should send their CV and a brief explaination of why you are a "Retention & Conversion Expert" to: hr@vivafemini.org using the job title as the subject of the email