CUSTOMER RELATIONSHIP OFFICERS (FINTECH)

About Company:

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market

Job Description:

• Act as the first point of contact for customer inquiries via phone, email, chat, and social media.
• Guide customers through digital onboarding and KYC processes.
• Educate clients on fintech products and services, including loans, wallets, investments, or payment solutions.
• Resolve product or service issues promptly, collaborating with internal teams as needed.
• Monitor customer usage and proactively engage inactive or at-risk users.
• Maintain detailed records of customer interactions and feedback using CRM tools.
• Collect and escalate user insights to product teams to improve customer experience.
• Support marketing and upselling of new features or products.

Requirements:

• Bachelor's degree in Business, Finance, Marketing, or related field.
• 2–4 years of experience in customer-facing roles, preferably in fintech, banking, or tech startups.
• Excellent communication and interpersonal skills.
• Proficiency with CRM tools (e.g., Salesforce, Zoho), chat systems, and Microsoft Office/Google Workspace.
• Strong problem-solving skills and a customer-first mindset

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: recruitment@careersverified.net using the position as subject of email.