Careers Verified | Full-time

CUSTOMER RELATIONSHIP OFFICERS (FINTECH)

Lagos, Nigeria | Posted on 24/04/2025

About Company:

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market

Job Description:

  • Act as the first point of contact for customer inquiries via phone, email, chat, and social media.
  • Guide customers through digital onboarding and KYC processes.
  • Educate clients on fintech products and services, including loans, wallets, investments, or payment solutions.
  • Resolve product or service issues promptly, collaborating with internal teams as needed.
  • Monitor customer usage and proactively engage inactive or at-risk users.
  • Maintain detailed records of customer interactions and feedback using CRM tools.
  • Collect and escalate user insights to product teams to improve customer experience.
  • Support marketing and upselling of new features or products.

Requirements:

  • Bachelor's degree in Business, Finance, Marketing, or related field.
  • 2–4 years of experience in customer-facing roles, preferably in fintech, banking, or tech startups.
  • Excellent communication and interpersonal skills.
  • Proficiency with CRM tools (e.g., Salesforce, Zoho), chat systems, and Microsoft Office/Google Workspace.
  • Strong problem-solving skills and a customer-first mindset

Salary

₦150,000 - ₦200,000/month

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: recruitment@careersverified.net using the position as subject of email.



Click here to Apply

Job Information

Deadline

Not specified

Job Type

Full-time

Industry

ICT/TECH

Work Level

Experienced

State

Lagos

Country

Nigeria

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