CONTRACT STAFF / ENTRY LEVEL OFFICER AT TRIDENT MICROFINANCE BANK | BANKING JOBS IN ABUJA, NASARAWA & NIGER

About Company:

Trident Microfinance Bank Limited (TMFB) is a financial institution licensed in October 2016, by the Central Bank of Nigeria (CBN) to engage in microfinance banking. As a microfinance bank, we provide financial services to micro, small and medium enterprises both formal and informal, and to underserved individuals who require affordable loans.

Job Description:

We are seeking a high-energy and adaptable Contract Staff member to provide essential operational support across our core banking functions. In the fast-paced financial services sector, success is defined by "Agile Support", the ability to pivot between relationship management, credit monitoring, and regulatory compliance while maintaining a high standard of customer service. This role is designed for a "Banking Generalist" who can blend "Analytical Precision" with the "Service Grit" required to ensure smooth daily operations.

Your mission is to ensure "Zero-Friction Banking Operations and Enhanced Client Engagement." You will be a versatile asset: responsible for assisting in loan monitoring, supporting compliance protocols, and acting as a primary point of contact for customer inquiries. This is a renewable 12-month contract designed for professionals who thrive under minimal supervision and are eager to make a measurable impact on the bank’s performance.

Requirements:

1. Relationship & Credit Governance

• Portfolio Support: Assist Relationship Managers in maintaining client engagement and identifying new business opportunities within the assigned portfolio.

• Credit Vigilance: Support the Credit & Collections team in monitoring loan repayments and tracking delinquent accounts to minimize non-performing loans (NPLs).

• Documentation Management: Ensure all customer files and loan documentations are complete, accurate, and up-to-date.

2. Compliance & Regulatory Stewardship

• KYC/AML Alignment: Assist the Compliance department in verifying customer identities (Know Your Customer) and monitoring transactions for suspicious activities.

• Audit Readiness: Maintain high-fidelity records of daily transactions to ensure that all departmental activities are prepared for internal and regulatory audits.

• Process Enforcement: Adhere strictly to the bank’s internal controls and standard operating procedures (SOPs) to mitigate operational risk.

3. Customer Experience & Service Excellence

• Frontline Advocacy: Deliver prompt and professional responses to customer inquiries, providing information on banking products and services.

• Resolution Management: Assist in resolving customer complaints and escalating complex issues to the appropriate department when necessary.

• Operational Flow: Support general administrative tasks that facilitate a seamless flow of activities across the branch or department.

Qualifications and Skills:

Professional Profile

• Education: Minimum of an HND or Bachelor's Degree from a prestigious higher institution.

• Technical Skills: Basic computer proficiency (Microsoft Excel and Word) and familiarity with digital banking tools.

• Experience: While this is a support role, previous exposure to financial services or customer-facing environments is an advantage.

Core Competencies

• Communication Grit: Exceptional verbal and written communication skills for professional reporting and client interaction.

• Analytical Prowess: Strong problem-solving abilities with the capacity to interpret basic financial data.

• Autonomy: Proven ability to work effectively with minimal supervision in a high-pressure environment.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their Cover Letter and Curriculum Vitae (CV) in PDF or word format to: hrrecruitment@tridentmfb.com using "Contract Staff / Entry Level Officer" as the subject of the email.