CLIENT SERVICE LEAD

About Company:

BrandRegimen SFS Limited is a customer-centric direct response marketing & experiential platform that provide solutions which create values and increase all round brand equity among the intended stakeholders. We provide solutions that not only address the immediate campaign objectives but builds sustainable brand equity. Solutions that provide the brand with a consistent and memorable recall with a genuine competitive advantage.

Job Description:

• Lead the Client Service Representatives to provide outstanding client service experience/ support to clients
• Respond to pitching briefs from Clients with big and disruptive ideas through ideation with team members
• Present proposals and suggest business ideas for brand expansion and penetration
• Lead the Client Service team to provide timely responses to client inquiries and proffer solutions to complaints.
• Collaborate with team members to execute and achieve project objectives.
• Monitor, track, and manage project supervisors, merchandisers, and promoters for efficient delivery of assigned projects/accounts.
• Conduct a market survey and generate a competitive analysis of current market trends of brands.
• Coordinate, train, and deploy Brand Ambassadors/Promoters to stores and activation locations.
• Create positive onboarding experience for new clients.
• Maintain accurate/updated records of all existing and potential clients for efficient service delivery

Requirements:

• Bachelor's degree in Business Administration / Marketing or an industry-related field.
• 2-3 years proven experience working as a Client Service Manager in an Experiential Marketing Agency.
• Proven experience in managing Clients from Multinational companies
• Very good knowledge of MS Word, Excel, PowerPoint, etc.
• Exceptional leadership skills, client service skills, and relationship management
• Strong budget & negotiation skills
• Excellent brand activations and promotion skills
• Excellent verbal & written communication skills
• Strong multi-tasking and time management skills.
• Attention to detail and ability to work efficiently under pressure.
• Strong analytical, critical thinking, effective collaboration and problem-solving skills.

Salary and Bonuses

• 300,000 to 350,000 monthly net.
• Paid Leave & Leave Allowance
• Health Insurance
• Profit Sharing.

Salary

Application Closing Date: 31st May, 2025

Application Instructions:

Interested and qualified candidates should send their Applications and updated CV to: recruitment@brandregimensfs.com using the job title as the subject of the mail