CUSTOMER SUCCESS ASSOCIATE (EASTERN REGION) AT RELIANCE HEALTH | CUSTOMER CARE JOBS IN NIGERIA

About Company:

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

Job Description:

We are seeking a proactive and detail-oriented Customer Success Associate to join our frontline team in Eastern Nigeria. In this role, you will be the primary point of contact for our clients, ensuring they receive high-quality support and a seamless experience at every touchpoint. If you are passionate about customer advocacy, skilled in building professional relationships, and eager to drive retention, we want to hear from you.

Requirements:

• Relationship Management: Manage client interactions via our CRM, maintaining meticulous records, tracking engagement metrics, and identifying opportunities to enhance customer satisfaction.

• Feedback & Analytics: Proactively collect and synthesize customer feedback from various channels, providing actionable insights that inform our retention and product improvement strategies.

• Communication & Campaigns: Draft clear, professional correspondence for inquiries and follow-ups. Assist in executing targeted engagement campaigns to build long-term brand loyalty.

• Sales & Negotiation: Engage corporate clients with a consultative approach—negotiating contract renewals, addressing specific business needs, and identifying upsell/cross-sell opportunities.

• Retention Strategy: Collaborate with cross-functional teams to design and deploy strategies aimed at minimizing churn and maximizing Customer Lifetime Value (CLV).

Qualifications and Skills:

• Education: Minimum of a Bachelor’s Degree in a relevant field.

• Experience: 1–2 years of proven professional experience in customer success, account management, or a client-facing role.

• Technical Skills: Familiarity with CRM software and basic data analysis techniques.

• Communication: Exceptional verbal and written communication skills with the ability to maintain a professional and empathetic tone.

• Soft Skills: Proven ability to build rapport with diverse stakeholders, manage multiple priorities, and resolve complex customer concerns.

• Mindset: A customer-first attitude paired with strong negotiation and logical problem-solving skills.

• Location: Candidates must be based in the Eastern parts of Nigeria and be comfortable working in a hybrid environment.

Salary

Application Closing Date: Not specified

Application Instructions:

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